REFORM cases

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Active REFORM cases moving from request to mobilisation package.

Selected request

Support the redesign of ten Single Digital Gateway services in Slovakia, identify high-impact AI use cases, prepare implementation and legislative inputs, and develop an AI chatbot proof of concept for user support.

Case Study 2First readHigh

Redesign ten Single Digital Gateway services and pilot AI support

Redesign ten Single Digital Gateway services and pilot AI support for MIRRI SR in Slovakia. GOPAscal prepares the first delivery view across intake, evidence, drafting, governance and, where required, PoC support.

Beneficiary

MIRRI SR

Owner

Digital delivery lead

Deadline

12 working days

Read confidence

High

First interpretation

  • Reform area: Digital public administration
  • Request kind: Service redesign with AI use-case selection
  • Reference pattern: Case Study 2 provides the closest reference pattern for scope, workstreams and likely deliverables.
  • Delivery mode: Workbench support with chatbot PoC
  • Recommended next step: Confirm the ten services, the expected chatbot scope, and the ministry content owners.

Case tags

Service redesignAI use casesChatbot PoCAccessibilityMonitoring

Available documents

  • Request note
  • Single Digital Gateway service list
  • Country Report excerpt
  • Slovakia digital strategy